Introduction

Welcome to our privacy policy.

We are Alpha South Africa (ASA), with Company Registration Number: 2000/029765/08, Non-Profit Registration Number NPO: 040-023 and Public Benefit Organisation (PBO) Number 930015602, with offices located at Unit 2A Castle Gate, 83 Castle Street, Cape Town, 8001, South Africa.

We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose and store your personal information.

  1. IMPORTANT INFORMATION AND WHO WE ARE
  2. The information we collect about you
  3. How is your personal information collected?
  4. Disclosures Of Your Personal Data
  5. International transfers
  6. Data security
  7. How long will you use my personal information for?
  8. We are committed to empowering you to
  9. Regulator Contact Details

1. Important Information And Who We Are

Purpose of this Privacy Policy

This privacy policy aims to give you information on how we collect and process your personal information, including any information you may provide through this website when you interact with us, register for an event, donate to the charity, apply for a role as a volunteer or staff member, or sign up for our newsletter.

Please note that this policy applies not only to individuals (natural persons) but also to juristic persons, such as companies or organisations, as protected under POPIA.

This website is not intended for children. However, we may collect personal information from children who attend our events or participate in our activities. In accordance with POPIA, we will obtain prior consent from a competent person, such as a parent or guardian, before processing any personal information relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your information. This privacy policy supplements other notices and is not intended to override them.

The Responsible Party

We are the responsible party because we decide why and how we process your personal information.

We work as part of the Alpha global Federated Partnership Framework (FPF), which comprises National Alpha Offices around the world sharing the same vision and mission as us, together with Alpha International (AI), a charity registered in England and Wales with number 1086179, in Scotland with number SC042906, and a private company limited by guarantee registered in England and Wales with number 4157379.

As part of the FPF, Alpha South Africa has entered into a formal information-sharing agreement with Alpha International.

Contacting Us About Your Queries

We have appointed Mrs Karen Daniels as our Information Officer.

If you would like to contact us for information or to lodge a complaint about our processing of your personal information, please contact:

Email: popia@alphasa.co.za

You have the right to complain directly to the Information Regulator, but we would appreciate the opportunity to work with you first to resolve any concerns.

In addition to the right to lodge a complaint with the Information Regulator, individuals have specific rights under POPIA, including:

  • The right to access their personal information.
  • The right to request correction or deletion of inaccurate personal information.
  • The right to object to processing in certain circumstances.

To exercise any of these rights, submit a written request to popia@alphasa.co.za.

Changes to this Privacy Policy

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

We will also take reasonable steps to ensure the information we hold remains accurate and up to date.

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you.

We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. The information we collect about you

Personal information includes any information about an individual or juristic person that can be used to identify that person or juristic person.

The provision of certain personal information is mandatory, as it is required for us to comply with legal or regulatory obligations. If you do not provide this information, we may not be able to fulfil our obligations to you.

In other cases, providing personal information is voluntary, but not doing so may limit our ability to engage with you effectively.

This does not include:

  • Anonymous information that does not identify a specific person.
  • Permanently de-identified information.
  • Non-personal statistical information that we collect and compile.

We may collect:

  • Identity Information
  • Contact Information
  • Financial Information
  • Transaction Information
  • Technical Information
  • Profile Information
  • Usage Information
  • Marketing and Communications Information
  • Your personal story of how you came to faith (where consent has been provided)

Special Personal Information

As a faith-based charity, we collect information about courses, training and events you attend. This may constitute Special Personal Information under POPIA.

We may process Special Personal Information:

  • Where you have provided explicit consent.
  • Where the information has been made public by you.
  • Where processing is necessary to comply with legal obligations.
  • For statistical or research purposes, subject to appropriate safeguards.
  • Where necessary to exercise or defend a legal right.

We will always make it clear when we collect this information and why.ect your personal information as part of our relationship with you, and you fail to provide that information when requested, we may not be able to carry out an obligation. In this case, we may have to cancel your tickets to an event or service you have with us, but we will notify you if this is the case at the time.

3. How is your personal information collected?

Sources of Personal Information

We may collect personal information about you from:

  • Directly from you when you interact with us.
  • Publicly available sources.
  • Alpha International, National Alpha Offices, churches, event partners and service providers.
  • Third-party communication platforms, including WhatsApp and social media.
  • Other persons or organisations who lawfully provide your personal information.
  • Your use of our website, services and platforms.
  • Your interactions with us through emails, calls, surveys and events.

Direct Interactions

We collect information when you:

  • Donate to Alpha South Africa.
  • Are photographed or filmed during an event.
  • Send us an enquiry.
  • Create an account.
  • Register for an event or course.
  • Subscribe to publications.
  • Request marketing communications.
  • Enter a survey or competition.
  • Provide feedback.
  • Contact us through WhatsApp or other messaging platforms.

WhatsApp and Other Messaging Platforms

We may use WhatsApp and other messaging platforms to communicate with you, respond to enquiries, provide information about Alpha activities, courses, events and services, and manage our relationship with you.

Where you communicate with us through these platforms, we may process your name, telephone number, profile information, messages, photographs, documents, voice notes and other information you choose to share.

These platforms may process or store information outside South Africa. We take reasonable steps to ensure appropriate privacy, security and contractual safeguards are in place where required.

Cookies

We use cookies and similar technologies to improve your experience, analyse website usage and support website functionality.

You can control or disable cookies through your browser settings. However, doing so may affect certain functionality on the website.

4. Disclosures Of Your Personal Data

We may share personal information with:

  • Internal third parties.
  • Fundraising partners.
  • National Alpha Offices.
  • External third parties.
  • Organisations with which we may merge or transfer activities.

We require all third parties to respect the security of your personal information and to process it in accordance with applicable laws.

External Third Parties

These may include:

  • IT and system administration providers.
  • Payment processors.
  • CRM providers.
  • Professional advisers.
  • Event management systems.
  • Communication and survey platforms.
  • Regulatory authorities.
  • Cloud hosting providers.
  • Alpha International.

We only share personal information where there is an appropriate purpose and lawful basis for doing so and limit the information shared to what is reasonably necessary.

5. International transfers

As part of our activities, your personal information may be transferred to, stored in, or accessed from countries outside South Africa.

This may occur where we work with Alpha International, National Alpha Offices, affiliated organisations or third-party service providers, or where we use international technology platforms and cloud-hosted systems.

We will only transfer personal information outside South Africa where POPIA requirements are satisfied and appropriate safeguards are in place.

6. Data security

We have implemented appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Our security measures include:

  • Restricting access on a need-to-know basis.
  • Monitoring systems for unauthorised access.
  • Secure storage of physical and electronic records.
  • Appropriate technical and organisational safeguards.
  • Secure destruction or anonymisation of information when no longer required.

We will notify affected parties and the Information Regulator of any personal information breach where legally required.

7. How long will you use my personal information for?

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements.

Retention periods are determined based on:

  • Legal and regulatory requirements.
  • Contractual obligations.
  • Operational and business needs.
  • The nature and sensitivity of the information.

Personal information will not be retained longer than necessary for the purposes for which it was collected.

You may request further information about our retention practices by emailing popia@alphasa.co.za.

Identity Verification

We may require proof of identity before processing any request relating to your personal information. This helps ensure information is not disclosed to unauthorised individuals.

8. We are committed to empowering you to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of personal information where applicable.
  • Object to certain processing activities.
  • Request restriction of processing.
  • Request transfer of your personal information where applicable.
  • Withdraw consent where processing is based on consent.

9. Regulator Contact Details

You have the right to lodge a complaint with the Information Regulator.

Email: POPIAcomplaints@inforegulator.org.za

Postal Address:
P.O. Box 31533
Braamfontein
Johannesburg
2017

Physical Address:
JD House
27 Stiemens Street
Braamfontein
Johannesburg
2001

Disclaimer

The content on this website is provided for your personal and private non-commercial use only.

You may not copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit this or any other content for any purpose without the prior written consent of Alpha South Africa.

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